Privacy Policy

1. Who we are

Pinewood Bridging Solutions Ltd. is responsible for deciding how personal information submitted through this website is used. In UK data protection law, this means we act as the data controller for that information.

Privacy enquiries can be sent to amiay90@gmail.com.

2. Information we collect

We may collect:

• Your name, email address and telephone number.
• The finance service you are interested in and the information included in your message.
• Records of our correspondence and any documents you later choose to provide.
• Technical information such as IP address, browser type, device information and basic server logs generated when the website is accessed.

Please do not submit bank details, identity documents or other highly sensitive information through the website contact form. We will provide an appropriate secure channel if further documentation is required.

3. How and why we use information

We use personal information to:

• Respond to enquiries and take steps requested before entering into a contract.
• Assess the nature of a finance request and identify potentially suitable next steps.
• Communicate with you and maintain appropriate business records.
• Protect the website, prevent misuse and comply with legal or regulatory obligations.
• Improve our services where this is necessary for our legitimate business interests and does not override your rights.

We will request consent before using your details for optional direct marketing where consent is required. You can withdraw that consent at any time.

4. When information may be shared

We may share information only where necessary with website and communications providers, professional advisers, fraud-prevention or compliance providers, and prospective lenders or finance partners relevant to your enquiry. We may also disclose information when required by law or a competent authority.

Service providers must use information only for the agreed purpose and apply appropriate safeguards. Where information is processed outside the United Kingdom, we use an approved transfer mechanism or another lawful safeguard where required.

5. How long we keep information

We retain information only for as long as it is needed for the purpose for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution requirements. Enquiries that do not progress are normally reviewed for deletion after 24 months unless a longer period is justified.

6. Security

We use proportionate organisational and technical measures to protect information. No internet transmission is completely secure, so information submitted online is provided at your own risk. If we become aware of a qualifying personal data breach, we will follow applicable notification requirements.

7. Your data protection rights

Depending on the circumstances, you may have the right to request access, correction, deletion, restriction, portability or objection to the use of your personal information. You may also withdraw consent where processing relies on consent.

We may need to verify your identity before responding. Data protection requests are normally answered within one month, subject to lawful extensions.

8. Contact and complaints

Contact us first at amiay90@gmail.com so we can review any concern. You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been handled improperly.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will always appear on this page with its revision date.